About
Accomplished Project Manager with experience delivering IT services, PMO functions, and technical support across diverse environments in Pakistan, the UK, and Bangladesh. Skilled in stakeholder engagement, service delivery management, digital media, and creative communications. Holds strong foundational education in Communication & Media Studies and possesses a proven track record across the IT services sector.
Work
London, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Led PMO activities for UK fulfillment operations within Zones EMEA, ensuring project alignment and delivery excellence.
Highlights
Managed PMO functions for UK region projects
Coordinated cross‑functional teams across technical and fulfillment domains
Islamabad, Islamabad, Pakistan
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Summary
Oversaw IT managed services projects, driving service delivery improvements and client satisfaction across Islamabad and Karachi operations.
Highlights
Delivered IT managed services solutions
Enhanced customer experience and stakeholder management
Islamabad, Islamabad, Pakistan
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Summary
Supported project coordination and execution for IT initiatives under the managed services umbrella.
Highlights
Coordinated project schedules and stakeholder communications
Supported project delivery across teams
Karachi, Sindh, Pakistan
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Summary
Delivered technical support coordination within JBS Global operations, maintaining high service quality standards.
Highlights
Managed technical support processes
Improved response times and customer satisfaction
Karachi, Sindh, Pakistan
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Summary
Coordinated help desk services and IT support for Mushko Electronics, ensuring efficient resolution of user issues.
Highlights
Managed help desk operations
Facilitated IT issue resolution and support workflows
Karachi, Sindh, Pakistan
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Summary
Delivered customer service and support across channels for IT services under Sybrid Private Limited.
Highlights
Provided multi‑channel customer support
Enhanced client satisfaction through proactive engagement
Skills
Project Management
PMO, project delivery, project control, stakeholder management.
Service Delivery & Customer Support
customer service, service delivery management, help desk, technical support.
Communication & Content
writing, editing, digital media, blogging, journalism.
Tools & Collaboration
JIRA, Trello, Microsoft Office, Power BI.